Medical Information Specialist @ Pfizer,MUMBAI "P"

Job Purpose: Expectations of this role include, but are not limited to, researching and preparing responses for medical inquiries, as well as interfacing with and supporting Business Units Product/Therapeutic Team(s) and Global colleagues by providing medical information, and analysis of inquiry trends to support departmental and company objectives. Additional expectations of this role include direct frontline customer interactions and providing technical and medical information with high quality customer service. POSITION RESPONSIBILITIES: • Serves as the subject matter expert for MI on responsible product(s) • Exhibits broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s) • Handles escalated MI inquiries from various sources • Increases awareness of MI function with internal/external stakeholders • Aligns with Global counterparts to ensure an open exchange of product information, business intelligence and best practices and participates in cross-border projects • Analyzes inquiry data to identify trends and communicates salient points to the Product/Therapeutic Team(s) and to in-Countries Medical Directors and/or local Business Units • Act as Regional Medical Information contact point for local issues (example, stock outs, local press releases) and medical communications (linking with Medical Scientific Relations (MSRs) to ensure aligned Medical communications) • Creates and maintains  MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs. Ensures the alignment of response documents to global/region/local labeling and licensing for all the countries we support. • Proactively seeks continuous improvement in MI processes and responses • Collaborates with internal stakeholders where applicable to ensure MI responses are appropriately aligned within the scope of MI and Pfizer Medical • Reviews and approves MI documents completed by others when appropriate • Ensures that affiliated contact centers have the necessary training and resources to appropriately meet customer needs and expectations. Maintain a constant interaction with the contact centers for training, updating, and for supporting them in handling issues that might occur locally. • Together with the Brand and Medical Teams, facilitates the development and maintenance of formulary-related documents in support of improving access to managed care formularies and their distribution through the call centers • Participates as a member and MI resource on Business Units Product/Therapeutic Team(s) • Represents Pfizer by providing live MI support at scientific conventions/congresses; may serve as the lead for coordinating the MI function at scientific conventions/congresses • Maintains compliance with corporate and departmental trainings, standard operating procedures, and implementation guidelines • Provides an MI perspective on the development and revision of Standard Operating Procedures (SOPs) and Work Instructions (WIs) and other procedural documents as necessary • Participation on and/or leading IKC projects, as required. • In the Country Relationship Manager capacity, share updates on MI structure, MI projects, gain insights about business partner initiatives, and collaborate on cross-functional issues. • In-country vendor-management as required. Front line responsibilities: • Researching and responding to inquiries received via phone, email, internet or mail • Document the inquiry and response accurately and completely according to relevant WI/SOP, and regulatory guidelines • Responsible for identifying and recording, or triaging to responsible designee, adverse events and product quality complaints as well as processing fulfillment • Exhibits broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s) Skills / Knowledge / Qualification / Experience: • PharmD, BS in Pharmacy, or MD/DO strongly preferred. Degrees from other medical disciplines also considered.  • Candidates with pertinent industry-related experience and/or post-graduate specialty/residency are desirable. • One to three years of medical information experience preferred • Demonstrates effective relationship management and customer orientation • Demonstrates strong oral and written communication skills • Demonstrates keen analytical skills and attention to detail • Able to work in a fast-paced environment with competing priorities • Proficiency with computer and software applications (i.e., Microsoft office) • Experience of working a virtual environment would be advantageous COMPETENCIES: • Languages: High level of Proficiency in  both written and spoken English and other EMEA languages as needed • Communications skills: Excellent verbal and written communication skills • Medical Writing: Medical Writing experience advantageous • Analytical Skills: Ability to interpret and relay technical information ALL INTERNAL CANDIDATES MUST HAVE THE APPROVAL OF THEIR MANAGER PRIOR TO APPLICATION. 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