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Wednesday, 30 April 2014

Medical Information Specialist

Medical Information Specialist
Pfizer Inc - Mumbai
Role Description
POSITION TITLE: Medical Information Specialist (MIS)
JOB FUNCTION: Medical
DIVISION: Pfizer Medical/ External Medical Communications (EMC)
DEPARTMENT NAME/DEPT ID: Medical Information, Europe, Middle East and Africa (EMEA)
LOCATION: EMEA (needs to be located in India)
REPORTS TO: MI EMEA Area Lead or designee

Job Purpose:
Expectations of this role include, but are not limited to, researching and preparing responses for medical inquiries, as well as interfacing with and supporting Business Units Product/Therapeutic Team(s) and Global colleagues by providing medical information, and analysis of inquiry trends to support departmental and company objectives. Additional expectations of this role include direct frontline customer interactions and providing technical and medical information with high quality customer service.

POSITION RESPONSIBILITIES:
  • Serves as the subject matter expert for MI on responsible product(s)
  • Exhibits broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s)
  • Handles escalated MI inquiries from various sources
  • Increases awareness of MI function with internal/external stakeholders
  • Aligns with Global counterparts to ensure an open exchange of product information, business intelligence and best practices and participates in cross-border projects
  • Analyzes inquiry data to identify trends and communicates salient points to the Product/Therapeutic Team(s) and to in-Countries Medical Directors and/or local Business Units.

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