Product Support Analyst

Product Support Analyst
Thomson Reuters - Chennai, Tamil Nadu

Position Product Support Analyst  Location Chennai  Essential Day-to-Day Responsibilities: Receive and provide written response to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and efficiently, in support of current Service Level Agreements and Key Performance Indicators, and in conjunction with GCS policies and procedures  Maintain a productive case load in support of the overall production requirements  Achieve quality and efficiency improvements by enhancing the consistency of the customer experience  Maintain an acceptable ratio of aged cases, initiating follow up as needed  Efficiently resolve customer problems and/or questions related to Thomson Reuters Healthcare and Science products and services. For more job opening visit to given link