Job Description
Send me Jobs like thisKey Accountabilities:
- Develop and provide leadership in developing requirements. This includes requirements elicitation, requirements analysis and negotiation, requirements validation, and requirements management.
- Develop requirement specifications in support of 1 or more project efforts using available requirements tools and templates.
- Development and storage of templates for use in support of project efforts.
- Ensure that all project requirements have been stated unambiguously; and that inconsistencies, omissions, and errors have been detected and corrected.
- Help the project team to identify, control, and track requirements and changes to requirements at any time as the project proceeds.
- Participate in documentation reviews.
- Drive consistency within projects, products and within clients.
- Promote efficiency, quality and consistency in requirements design process
- Use initiative and innovation to remedy problems with limited supervision Ensure compliance with SOPs and other relevant regulatory agency regulations Maintain a positive, results oriented work environment, building partnerships and modeling teamwork, communicating to the team n an open, balanced and objective manner Customer Service
- Proactively communicate with the client providing regular and timely updates.
- Understand and appreciate the clients business need.
- Able to translate often complex technical and/or requirement descriptions into language that can be understood by clients to aid in their decision making and understanding of project functionality.
- Provide business intelligence in respect of new service and product development opportunities.
- Collaborate with key account directors (and other relationship stakeholders) to highlight areas of client opportunity or relationship concerns.
- Provide operational support for bid defense meetings
Job Qualifications
- 5 to 8 years of relevant work experience preferred, including but not limited to; working in a customer service related environment; working with IVR or RTSM; working in a clinical trials environment Experience in collecting, organizing and analyzing requirements preferred.
- Experience in a clinical or technical operations environment preferred.
- Familiarity with regulatory agency regulations such as FDA 21 CFR Part 11 and GxP helpful Preferably 1 or more years client facing experience in a PM role or equivalent
- Excellent interpersonal, verbal and written communication skills.
- Client focused approach to work.
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload Interviewing skills, to talk with stakeholders in individual and group settings about their needs.
- Questioning skills, to frame questions in order to surface key requirements detail.
- Listening skills, to understand and absorb input from all stakeholders.
- Critical thinking to evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
- Facilitation and collaboration skills, to lead constructive meetings between internal and external teams.
- Organizational skills, demonstrating attention to detail, to work in a dynamic and changing environment with an extensive collection of internal and external information gathered during the requirements analysis process.
- Modeling skills, to represent requirements where necessary in tabular and graphical forms in order to augment textual descriptions.
- A flexible attitude with respect to work assignments and new learning.
- Ability to work in a matrix environment and to value the importance of teamwork.
- Proficient in Microsoft Office including Word, PowerPoint, Excel and Visio.
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