Apply for Clinical Research Operation job in Quintiles with 6 month experience in Gurgaon, Banglore, Mumbai "D6"

Job description

PURPOSE

Serve customers of Centralized Clinical Operations by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining Contact Center database.

RESPONSIBILITIES

· Answer international Calls, Emails, assess customers' technical support needs related to Centralized Clinical Operations and handle/ route inquiry accordingly.

· Provide first level support for customer issues including documented procedures and available tools. Fulfill requests by clarifying desired information, completing transactions, forwarding requests for second level support.

· Maintain Contact Center database by accurately entering information.

· Keep tools, applications & equipments operational by following established procedures and reporting malfunctions.

· Enhance organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES



· Strong customer focus and customer service skills

· Clinical Research/Life Sciences Background would be an added advantage

· Strong listening and phone & email management skills

· Strong verbal and written communication skills

· Good data entry skills



Qualifications :

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

· High or Secondary School diploma/certificate or country's educational equivalent plus 6 months to 2 years of relevant experience; or equivalent combination of education, training and experience

P.S: Applicants should be open to working in shifts & if required on weekends as this is a 24*7 support model. Also, they must be willing to support global customers.

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