Customer Complaint Associate I
About the department
Device Research & Development is an area within Global R&D, responsible for the development of medical devices for self-treatment within all business areas of Novo Nordisk. Device Research & Development has a long and outstanding track-record of developing the best, most innovative and widely-used injection devices in the world. You will join an international team of 12 highly skilled engineers and designers, responsible for the development of a next generation injection device.
The Job
You will become a member of the safety team which is responsible for processing of ICSRs. You will especially focus on defining and integrating user/stakeholder requirements and safety risk management. You will be given a number of different responsibilities and experience a variety of tasks, working with both internal and external stakeholders. The job will enhance your professional and personal development, providing you with an opportunity to develop skills within specialist expertise and project management.
Handling of Customer Complaints
To perform final evaluation of Customer Complaint Cases without samples and to enter the reported information in the Novo Nordisk complaint database (NovoGloW)
To enter off-line cases in NovoGloW.
To maintain a network of complaint contacts within: affiliates, CCC and investigators.
Handle inquiries from affiliates and other departments in Novo Nordisk
Handle off-line cases (CCFs), including novoGloW processing & archiving
Handle specified complaint types via novoGloW
Ensure proper handling of other complaint types, e.g., by re-directing to Safety Operations or CCC, as appropriate.
Handle or transfer inquiries, as appropriate.
Bring all deviations and compliance risks to the attention of the team lead, and provide all details possible.
Identify training needs, and plan and arrange training for self and colleagues.
When support is needed, rely on closest colleagues whenever possible.
Provide support to colleagues.
Generate lists of cases as necessary for work planning and/or management purposes.
Assist with administrative and procedural activities as required or requested.
Provide input and feedback on procedures, performance, training, etc.
Perform all work in compliance with GMP and relevant procedures.
Deliver all work within time lines and expected quality.
Qualifications
Bachelor/Master in life science (Health care professional)
Contact
For further information, please contact Aparna Jayachandra at +91 80 3998 8400
Deadline 21 September 2014
Read More
About the department
Device Research & Development is an area within Global R&D, responsible for the development of medical devices for self-treatment within all business areas of Novo Nordisk. Device Research & Development has a long and outstanding track-record of developing the best, most innovative and widely-used injection devices in the world. You will join an international team of 12 highly skilled engineers and designers, responsible for the development of a next generation injection device.
The Job
You will become a member of the safety team which is responsible for processing of ICSRs. You will especially focus on defining and integrating user/stakeholder requirements and safety risk management. You will be given a number of different responsibilities and experience a variety of tasks, working with both internal and external stakeholders. The job will enhance your professional and personal development, providing you with an opportunity to develop skills within specialist expertise and project management.
Handling of Customer Complaints
To perform final evaluation of Customer Complaint Cases without samples and to enter the reported information in the Novo Nordisk complaint database (NovoGloW)
To enter off-line cases in NovoGloW.
To maintain a network of complaint contacts within: affiliates, CCC and investigators.
Handle inquiries from affiliates and other departments in Novo Nordisk
Handle off-line cases (CCFs), including novoGloW processing & archiving
Handle specified complaint types via novoGloW
Ensure proper handling of other complaint types, e.g., by re-directing to Safety Operations or CCC, as appropriate.
Handle or transfer inquiries, as appropriate.
Bring all deviations and compliance risks to the attention of the team lead, and provide all details possible.
Identify training needs, and plan and arrange training for self and colleagues.
When support is needed, rely on closest colleagues whenever possible.
Provide support to colleagues.
Generate lists of cases as necessary for work planning and/or management purposes.
Assist with administrative and procedural activities as required or requested.
Provide input and feedback on procedures, performance, training, etc.
Perform all work in compliance with GMP and relevant procedures.
Deliver all work within time lines and expected quality.
Qualifications
Bachelor/Master in life science (Health care professional)
Contact
For further information, please contact Aparna Jayachandra at +91 80 3998 8400
Deadline 21 September 2014
Read More
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