Group Leader - Pharmacovigilance- H3

Group Leader - Pharmacovigilance
Kelly Services - India

Role and Responsibilities 1. Manage service levels for Book in and Data Entry groups comprising of Healthcare professionals, Data Entry Operators and QC’s. 2. To ensure daily productivity of the team members – span of 18-35 FTE. 3. Evaluate the performance of the team in terms of productivity as well as the client reverts. 4. Prepare monthly Agent Report Card (ARC) and provide one-on-one feedback to each individual team member on their performance. 5. Reconciliation of the daily case tracker. 6. Prepare the monthly business review data for the BIDE team. 7. Perform random audits of the cases booked in by the team to check the quality. 8. Track and analyze the top defects of the team to identify the training needs for the team. 9. Manage outlier management process within the work group. 10. Lead Team Huddles to ensure that all the client updates are shared with the team on a regular and timely basis. 11. Should have sound knowledge of Argus and its different fields. 12. Lead client calls such as WBR’s, MBR’s and other day to day communication. 13. Capacity planning for Book in & Data Entry groups. For more info visit at mentioned link