http://jobsearch.naukri.com/job-listings-Contact-Center-Associate-2-Quintiles--India--0-to-2-years-180614900449?xz=0_0_25&xid=101901%5Egm%5E81132776&f=-180614900449-
Job Description
Send me Jobs like thisPURPOSE
Serve customers of Centralized Clinical Operations by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining Contact Center database.
RESPONSIBILITIES
Answer international Calls, Emails, assess customers' technical support needs related to Centralized Clinical Operations and handle/ route inquiry accordingly.
Provide first level support for customer issues including documented procedures and available tools. Fulfill requests by clarifying desired information, completing transactions, forwarding requests for second level support.
Maintain Contact Center database by accurately entering information.
Keep tools, applications & equipments operational by following established procedures and reporting malfunctions.
Enhance organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Serve customers of Centralized Clinical Operations by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining Contact Center database.
RESPONSIBILITIES
Answer international Calls, Emails, assess customers' technical support needs related to Centralized Clinical Operations and handle/ route inquiry accordingly.
Provide first level support for customer issues including documented procedures and available tools. Fulfill requests by clarifying desired information, completing transactions, forwarding requests for second level support.
Maintain Contact Center database by accurately entering information.
Keep tools, applications & equipments operational by following established procedures and reporting malfunctions.
Enhance organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Salary:
Not Disclosed by Recruiter
Role Category:
R&D
Role:
Clinical Research Associate/Scientist
Desired Candidate Profile
Education:
UG - Diploma - Any Specialization
PG - Any Postgraduate
Doctorate - Doctorate Not Required
PG - Any Postgraduate
Doctorate - Doctorate Not Required
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Strong customer focus and customer service skills
Clinical Research/Life Sciences Background would be an added advantage
Strong listening and phone & email management skills
Strong verbal and written communication skills
Good data entry skills
Qualifications :
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
High or Secondary School diploma/certificate or country's educational equivalent plus 6 months to 2 years of relevant experience; or equivalent combination of education, training and experience
P.S: Applicants should be open to working in shifts & if required on weekends as this is a 24*7 support model. Also, they must be willing to support global customers.
Strong customer focus and customer service skills
Clinical Research/Life Sciences Background would be an added advantage
Strong listening and phone & email management skills
Strong verbal and written communication skills
Good data entry skills
Qualifications :
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
High or Secondary School diploma/certificate or country's educational equivalent plus 6 months to 2 years of relevant experience; or equivalent combination of education, training and experience
P.S: Applicants should be open to working in shifts & if required on weekends as this is a 24*7 support model. Also, they must be willing to support global customers.
Company Profile
Quintiles
Quintiles (NYSE: Q) is the world"s largest provider of biopharmaceutical development and commercial outsourcing services with a network of more than 28,000 employees conducting business in approximately 100 countries. We have helped develop or commercialize all of the top-50 best-selling drugs on the market. Quintiles applies the breadth and depth of our service offerings along with extensive therapeutic, scientific and analytics expertise to help our customers navigate an increasingly complex healthcare environment as they seek to improve efficiency and effectiveness in the delivery of better healthcare outcomes. To learn more about Quintiles, please visit www.quintiles.com.
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